FAQ

Siiee.com is a European company with its headquarters located in Oporto, Portugal. We operate online and ship our products to customers across Europe.

Siiee.com specializes in offering a wide range of house, decor, and outdoor items. Our extensive collection includes furniture, lighting, home accessories, kitchenware, garden essentials, and more. We strive to bring you stylish, high-quality products to enhance your living spaces.

Siiee.com is an online-only retailer, and we do not have physical stores because in todays world there is no need for it.Our website is designed to provide you with a convenient and seamless shopping experience. By operating exclusively online, we can be eco-friendly, offer competitive prices, a wide range of products, and the ability to ship directly to your doorstep.

Absolutely! We prioritize the security of your personal information and ensure a safe shopping environment. Our website is equipped with industry-standard security measures to protect your data during transmission. We employ SSL encryption technology to safeguard your sensitive information and maintain strict privacy policy acording to GDPR.

We accept a variety of major payment methods to provide convenience and flexibility to our customers. You can securely complete your purchase using credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay or other payment methods.

All transactions are processed in euros (€) for ease of payment and are secured by the most advanced encription software.

All the prices on Siiee! are shown without taxes because they are calculated based on your location. Please proceed with your purchase to calculate it.

Yes, we frequently run special promotions and offer discounts to our valued customers. To stay updated on the latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter. You can easily sign up by entering your email address in the newsletter subscription box located at the bottom of our website. By subscribing, you’ll be among the first to know about our exciting discounts and promotions.

We ship our products to Europe. Our aim is to make our products accessible anywhere in the EU. At checkout, you can select your country from the list of available options.

Simply answer is no : Unless stated otherwise for European Union customers there are no aditional custom fees. Most of our products come from warehouses in Europe. There might be some cases where it comes directly from manifacturers factories.

We take pride in our excellent shipping capabilities. Once you place an order, our team ensures that your products are carefully packaged and shipped to your designated address. We partner with reliable shipping carriers to ensure safe and timely delivery of your items. You can track your order using the provided tracking number to stay updated on its status.

Yes, absolutely! We understand the importance of tracking your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and go to the Order Tracking page, where you can enter your tracking number to get real-time updates on the whereabouts of your package.

The shipping time depends on your location. We strive to process and ship orders as quickly as possible. Once your order is dispatched, it typically takes between 10-15 business days for it to reach you. Please note that unforeseen circumstances, such as holidays, or stock outages may cause slight delays.

After the purchase is done you cannot change parameters.

Please contact our customer support team as soon as possible.

We will do our best to accommodate your request and if your order has not yet been shipped we can refund. However, please note that once an order is shipped, we may not be able to modify the shipping address. It’s important to double-check and ensure that the shipping information you provide during checkout is accurate.

We’re here to help! If you have any questions, concerns, or need assistance with your order, our customer support team is available to assist you. You can reach us through the Contact Us page on our website, where you’ll find various contact methods, including email and phone. We aim to respond to all inquiries promptly and provide you with the best possible support.

At Siiee.com, we are dedicated to offering you a seamless shopping experience, providing high-quality products, secure transactions, and exceptional customer service.

Yes, we stand behind our products. Many of our items come with a manufacturer’s warranty. The duration and coverage of the warranty may vary depending on the product. Please check the product description or contact our customer support team for specific warranty details.

We take great care to ensure that your order arrives in perfect condition.
However, in the rare event that you receive a damaged or defective item, we apologize for any inconvenience caused.
Please contact our customer support team immediately, providing details and, if possible, photographs of the damaged or defective product.
We will promptly assist you in resolving the issue.

We want you to be completely satisfied with your purchase from Siiee.com.
If for any reason you’re not happy with your item, we offer a 14 day return policy. Please refer to our Returns & Exchanges page for detailed information on the process and any applicable conditions.

We understand that circumstances may change, and you may need to cancel your order.

However, please note that if your order has already been processed and shipped, it may not be possible to cancel it.
In such cases, you can refer to our return policy for options to return the item once it arrives. Please refer to our refund section.

We strive to provide accurate and detailed product images on our website to give you a clear representation of our items.
However, please keep in mind that the appearance of colors and textures may vary slightly due to differences in computer monitors and lighting conditions.

We recommend reading the product descriptions and specifications for comprehensive information about each item.

At Siiee.com, we are committed to sustainability and offering environmentally friendly products whenever possible. We strive to curate a collection that includes eco-conscious options.

Look for products labeled as “eco-friendly” or “sustainable” in their descriptions to make an environmentally conscious decisions..

By choosing these products, you can contribute to a greener future while enjoying stylish and functional items.